Character at Work
Not long ago, an executive from one of the largest corporations in the world showed a group of us at a meeting the “corporate values” tee shirt he had recently acquired. On the back were the corporation’s values: integrity, respect, communication, openness. On the front was the corporation’s name: Enron.
Foreword by Peter M. Senge
The crisis inside the American corporation runs deep. It shows up when office politics dilute an organization’s sense of mission, or when euphemistic language masks honestly held viewpoints, or when managers adopt a game-playing veneer that stunts their authenticity. Operating matters consume daily agendas. We have meetings to attend, reports to prepare, people to see, e-mail to read, calls to return, and deadlines to meet. Often we push aside the very values that normally steer our lives and instead simply give in to the pressure to perform.
Excerpts
Choices
This is where the average American city is headed. It’s not a pretty picture. If you recently have been to Hartford, New Haven, Springfield or Syracuse you have experienced the phenomena of the declining American city. It is characterized by high dependency on welfare, growing numbers of people who are illiterate and innumerate, failing public education and increasing breakups of families. These cities have declining economies, severe budget problems, and rising conflict over how declining tax revenues are spent. Municipal workers are demoralized. Downtowns are dead or nearly so.
Choices
Reflections
You exaggerate my achievement and capacities. Nevertheless, I enjoy it. I deeply appreciate your letter of June 2. Your thoughts provide me with a helpful context in my search for the meaning of this event in my life and where I should head from here.
An Epoch Change in Our Paradigms
Leanness
Each year William J. O’Brien, President of the Hanover Insurance Companies, talks with Hanover people in every branch and affiliate company.
In 1987, his theme was the value of leanness, which he called “a from of mind, a way of life, that helps a person or an organization grow and prosper in good times and bounce back from bad times.”
Leanness Pamphlet
Openness
Openness is one of the central values of the Hanover Insurance Companies.
In 1969, as we undertook the rebuilding of Hanover, we also set about defining our corporate purpose. We saw it as having three interrelated parts.