Resources

Character at Work


Not long ago, an executive from one of the largest corporations in the world showed a group of us at a meeting the “corporate values” tee shirt he had recently acquired. On the back were the corporation’s values: integrity, respect, communication, openness. On the front was the corporation’s name: Enron.

Foreword by Peter M. Senge


The crisis inside the American corporation runs deep. It shows up when office politics dilute an organization’s sense of mission, or when euphemistic language masks honestly held viewpoints, or when managers adopt a game-playing veneer that stunts their authenticity. Operating matters consume daily agendas. We have meetings to attend, reports to prepare, people to see, e-mail to read, calls to return, and deadlines to meet. Often we push aside the very values that normally steer our lives and instead simply give in to the pressure to perform.

Excerpts


 

Choices


This is where the average American city is headed. It’s not a pretty picture. If you recently have been to Hartford, New Haven, Springfield or Syracuse you have experienced the phenomena of the declining American city. It is characterized by high dependency on welfare, growing numbers of people who are illiterate and innumerate, failing public education and increasing breakups of families. These cities have declining economies, severe budget problems, and rising conflict over how declining tax revenues are spent. Municipal workers are demoralized. Downtowns are dead or nearly so.

Choices

 



Reflections


You exaggerate my achievement and capacities. Nevertheless, I enjoy it. I deeply appreciate your letter of June 2. Your thoughts provide me with a helpful context in my search for the meaning of this event in my life and where I should head from here.

An Epoch Change in Our Paradigms



Leanness



Each year William J. O’Brien, President of the Hanover Insurance Companies, talks with Hanover people in every branch and affiliate company.
In 1987, his theme was the value of leanness, which he called “a from of mind, a way of life, that helps a person or an organization grow and prosper in good times and bounce back from bad times.”

Leanness Pamphlet


Openness



Openness is one of the central values of the Hanover Insurance Companies.

In 1969, as we undertook the rebuilding of Hanover, we also set about defining our corporate purpose. We saw it as having three interrelated parts.

Openness Pamphlet




Biographies


Between 1969 and 1991, Bill O’Brien was marketing vice president and then CEO of Hanover Insurance in Worcester, Massachusetts. Over that period, Hanover rose from the bottom of the U.S. property and liability insurance business to the top quartile. Peter Senge of MIT describes O’Brien’s work at Hanover as “the most dramatic, sustained corporate renewal I know of.” In this book, O’Brien reflects on how he did it.

Global Business Network

 

As Chairman of the American Institute for CPCU (AICPCU), the Insurance Institute of America (IIA), and the Institute for Global Insurance Education (IGIE), I was fortunate to know and work in some fashion with the chief executive officers of every major organization in the property/casualty insurance industry in the United States over the last 25 years of the Twentieth Century.

American Institute for CPCU/Insurance Institute of America


Obituaries



William J. O’Brien, who headed the Hanover Insurance Companies for more than a decade, died Saturday after a long battle with prostate cancer. He was 69. Between 1979 and 1991, when Mr. O’Brien was Hanover’s president and chief executive officer, the firm rose from the bottom of the insurance heap to the top. By 1994, Hanover was “one of the top 10 underwriting companies,” according to a McKinsey and Company report released that year.

Boston Globe



William J. O’Brien, 69, of Southboro, retired chief executive officer of Hanover Insurance Co., died Saturday, Aug.24, at home after a struggle with cancer. He leaves his wife of 39 years, Catherine “Kay” (Kelaher) O’Brien; a daughter, Kathleen O. Pagano of Worcester; two sons, William V. O’Brien of Brookline and Christopher J. O’Brien of Boston; five grandchildren. He was born in Yonkers, N.Y., son of Vincent and Margaret (Schaeper) O’Brien. He graduated from St. Cecelia’s High School, Englewood, N.J., and Fordham University, Bronx, N.Y. He served in the Army from 1954 to 1956

Worcester Telegram